In the aftermath of Typhoon Mawar local telecommunication companies are slowly restoring services. Challenged with power outages or fluctuations and having suffered some damage to their own networks, IT&E and DOCOMO PACIFIC officials this week reported progress.
IT&E officials said 96% of their sites are operational though some sites remain on generator power or require optimization.
"Some challenges persist, but we are confident that we will achieve full restoration in the coming days as the power situation improves and we complete network optimization activities. We recognize the critical role that communication plays in everyday life, particularly during challenging times, and we extend our gratitude to our customers for their patience and understanding,” said Jim Oehlerking, president of IT&E.
Service interruptions may still occur in areas affected by rolling outages, according to an IT&E press release. Subscribers are encouraged to continue to report any service issues.
IT&E also announced that BEAM Home Internet subscribers will receive 50% off their billing for June. This will be reflected in July statements. Service suspension due to nonpayment and automatic payments have been postponed until June 30. Finance charges and late fees have been waived for May and June. PACIFICPOINTS for June will still be awarded for all payments made by the end of the month. For questions about their account, subscribers can call (671) 922-4483, chat with a Customer Service Representative online at ite.net, or send a direct message on IT&E’s official social media page.
DOCOMO PACIFIC is teaming up with strategic partners to accelerate restoration efforts with the goal of restoring internet services for a majority of home and business customers by July 31. The company also plans to optimize mobile network quality by that same date, according to a press release.
More than 80 skilled workers consisting of mobile technicians, fiber and coax technicians, construction linemen, and project managers, along with a fleet of over 30 bucket trucks, pick-up trucks, and cable spool trailers will arrive this week, the release states.
DOCOMO will apply credit for outages experienced from May 24 to June 30. The credit will be applied automatically to customers’ July bill.
As of June 22, DOCOMO’s mobile network had complete island coverage and is broadcasting a signal for talk and text. The telecom company also is providing connectivity to first responders, government agencies, and businesses critical to island restoration.
“We thank our Guam Mobile and Field Operations teams for completing these Phase 1 achievements in less than a month,” the release states.
From June 22 to July 31, crews will focus on optimizing mobile service quality and restoring internet services, as well as extending and strengthening their fiber network.
“Customers who reside in significantly damaged areas will be a part of our Phase 3 recovery efforts,” the press release states. “’Significant Damage’ are areas that will take longer to repair versus rebuild completely. We will be contacting each customer directly that falls under Phase 3 to offer innovative internet solutions to keep you connected while we rebuild.”
The company noted that their Guam network spans approximately 900 miles and is getting assistance from off island to hit their July 31 targets. Those on island to help include DOCOMO PACIFIC CNMI; California Pacific Technical Services, LLC; Danes Construction; Fiber Tech Solutions Inc. (USA); Guahan Tower; JMC Equipment/VT Group; Nokia; Pacific Technologies; Palau National Communications Corporation (PNCC); and REG Builders.
For questions about service credits, which will be applied for outages experienced from May 24 to June 30, email heretohelp@docomopacific.com or call 671-685-2273.
The company also announced that there will be no disconnections until further notice and there will be no data caps for all mobile data customers. Additionally, prepaid customers can stay connected even without load until further notice. mbj
IT&E officials said 96% of their sites are operational though some sites remain on generator power or require optimization.
"Some challenges persist, but we are confident that we will achieve full restoration in the coming days as the power situation improves and we complete network optimization activities. We recognize the critical role that communication plays in everyday life, particularly during challenging times, and we extend our gratitude to our customers for their patience and understanding,” said Jim Oehlerking, president of IT&E.
Service interruptions may still occur in areas affected by rolling outages, according to an IT&E press release. Subscribers are encouraged to continue to report any service issues.
IT&E also announced that BEAM Home Internet subscribers will receive 50% off their billing for June. This will be reflected in July statements. Service suspension due to nonpayment and automatic payments have been postponed until June 30. Finance charges and late fees have been waived for May and June. PACIFICPOINTS for June will still be awarded for all payments made by the end of the month. For questions about their account, subscribers can call (671) 922-4483, chat with a Customer Service Representative online at ite.net, or send a direct message on IT&E’s official social media page.
DOCOMO PACIFIC is teaming up with strategic partners to accelerate restoration efforts with the goal of restoring internet services for a majority of home and business customers by July 31. The company also plans to optimize mobile network quality by that same date, according to a press release.
More than 80 skilled workers consisting of mobile technicians, fiber and coax technicians, construction linemen, and project managers, along with a fleet of over 30 bucket trucks, pick-up trucks, and cable spool trailers will arrive this week, the release states.
DOCOMO will apply credit for outages experienced from May 24 to June 30. The credit will be applied automatically to customers’ July bill.
As of June 22, DOCOMO’s mobile network had complete island coverage and is broadcasting a signal for talk and text. The telecom company also is providing connectivity to first responders, government agencies, and businesses critical to island restoration.
“We thank our Guam Mobile and Field Operations teams for completing these Phase 1 achievements in less than a month,” the release states.
From June 22 to July 31, crews will focus on optimizing mobile service quality and restoring internet services, as well as extending and strengthening their fiber network.
“Customers who reside in significantly damaged areas will be a part of our Phase 3 recovery efforts,” the press release states. “’Significant Damage’ are areas that will take longer to repair versus rebuild completely. We will be contacting each customer directly that falls under Phase 3 to offer innovative internet solutions to keep you connected while we rebuild.”
The company noted that their Guam network spans approximately 900 miles and is getting assistance from off island to hit their July 31 targets. Those on island to help include DOCOMO PACIFIC CNMI; California Pacific Technical Services, LLC; Danes Construction; Fiber Tech Solutions Inc. (USA); Guahan Tower; JMC Equipment/VT Group; Nokia; Pacific Technologies; Palau National Communications Corporation (PNCC); and REG Builders.
For questions about service credits, which will be applied for outages experienced from May 24 to June 30, email heretohelp@docomopacific.com or call 671-685-2273.
The company also announced that there will be no disconnections until further notice and there will be no data caps for all mobile data customers. Additionally, prepaid customers can stay connected even without load until further notice. mbj